How Very Unfortunate

Dear New Client:

I'm very sorry that you changed your mind about keeping your appointment with me this afternoon.  Little do you know that you are the third new client in the past two weeks who has flaked-out on me just like this:  no notice or response to my calls.  Did you have an accident? Are you okay?  My gut tells me that you -- and the others -- are only suffering from cold feet.

Generally, I'm a deeply compassionate and understanding person.  But frankly, right now I'm just an angry person.  This morning I had to tell someone who's really having a hard time that no, I did not have any last-minute cancellations today.  That person would have been thrilled to take the spot you did not want.

I'm sorely tempted to start requiring a credit card number to reserve first appointments.  Would that have prompted a call from  you when you changed your mind?

Yes, I'm taking a deep breath.  Lots of them, in fact.

May we all be filled with loving-kindness.
May we be well.
May we be peaceful and at ease.
May we be happy.

Thank goodness for that.

Sincerely,
Lucy  Grace Yaldezian, CHT, CHC, TAT
A Higher Perspective