Another Day -- Another No Show

These past two weeks have been virulent with no-shows.  The one at 5:30 yesterday (my most popular appointment time) was just one too much and prompted the following new policy:

Hello "T"

 

I am very disappointed that you and your daughter did not keep the 5:30 appointment yesterday that I had set aside for you.  I had prepared myself, my office, your paperwork, reviewed the notes from our numerous telephone conversations and begun your daughter's file. 

 

That you haven't responded to my calls to your home and cell disappoints me further.  I hope that there hasn't been an emergency that caused your absence.

Based on this experience, and too many similar experiences, I am now requiring a credit card number to secure first appointments.  If the person doesn't give proper notice of cancellation, the credit card will be charged $160 for the session.

 I wish you and your daughter all the best.